1. What products does Aureate offer?
Aureate offers a curated range of premium products, including luxury fragrances, exclusive gifts, premium electronics, and lifestyle essentials, carefully selected for quality and authenticity.
2. Are all products authentic?
Yes. All products sold on Aureate are 100% authentic and sourced from trusted suppliers to ensure the highest quality standards.
3. What is your return policy?
We offer a 7-day return policy from the date of delivery. Products must be unused, in original condition, and include all original packaging and tags to be eligible for return.
4. How do I request a return?
To initiate a return, please contact our support team at contact@expressgifts.online within 7 days of receiving your order. Our team will guide you through the return process.
5. When will I receive my refund?
Once the returned product is received and inspected, the refund will be initiated within 5 working days. The amount will be credited back to your original payment method as per bank processing timelines.
6. Are shipping charges refundable?
Shipping charges are non-refundable unless the return is due to a damaged or incorrect product.
7. What if I receive a damaged or wrong product?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear images, and we will resolve the issue promptly.
8. How can I contact customer support?
You can reach us anytime at 8789707854/ contact@expressgifts.online. Our team is happy to assist you with any queries.